Return and refound policy

Last updated: March 6, 2025

Thank you for shopping at Coruss.

The following terms apply to any products purchased from us.

1. Interpretation and Definitions

Interpretation

Words with capitalized initial letters have specific meanings under the following conditions. These definitions apply regardless of whether they appear in singular or plural form.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as "the Company," "We," "Us," or "Our") refers to TWB, 12 avenue Charles de Gaulle, 31130 Balma, Bâtiment H, France.
Goods refer to the items offered for sale on our website.
Orders mean a request by You to purchase Goods from Us.
Service refers to our website.
Website refers to Coruss, accessible at corusshop.com
You means the individual accessing or using our Service, or the company or legal entity on behalf of which such individual is accessing or using the Service.

2. Order Cancellation Rights

You have the right to cancel Your Order within 7 days without providing any reason.

The cancellation deadline is 7 days from the date You receive the Goods or when a third party, other than the carrier, takes possession of the Goods on Your behalf.

To exercise Your right of cancellation, please inform Us of Your decision by:

📧 Email: valentin@coruss.com

We will process the refund no later than 14 days from the day we receive the returned Goods. The refund will be made using the same payment method used for the Order, and no additional fees will be incurred.

3. Conditions for Returns

To be eligible for a return, please ensure that:

✅ The Goods were purchased in the last 14 days
✅ The Goods are in their original packaging

The following items cannot be returned:

❌ Personalized or custom-made items
❌ Goods that deteriorate rapidly or have expired
❌ Items unsealed after delivery for health or hygiene reasons
❌ Goods that, after delivery, are inseparably mixed with other products

We reserve the right to refuse returns that do not meet the above conditions.

🚨 Important: Only regular-priced Goods are eligible for a refund. Discounted or sale items cannot be refunded, unless required by applicable law.

4. Returning Goods

Return Address:
📍 Coruss - TWB
12 avenue Charles de Gaulle, 31130 Balma, Bâtiment H, France.

📦 Return Shipping Costs: You are responsible for the return shipping costs.

🔄 Lost or Damaged Returns: We cannot be held responsible for Goods lost or damaged during return shipment. We highly recommend using a tracked and insured delivery service.

We cannot issue refunds without actual receipt of the Goods or proof of delivery.

5. Gift Returns

🎁 If the Goods were marked as a gift at the time of purchase and shipped directly to You, You will receive a gift credit equal to the return value.

🎁 If the Goods were not marked as a gift, or if the gift giver had the Order shipped to themselves, the refund will be issued to the original purchaser.

6. Contact Us

For any questions regarding our Return and Refund Policy, please reach out to us at: